Pacific Australia Labour Mobility (PALM) Scheme

Enhancing aged care: the 2024 PALM Aged Care Expansion Program

Quality aged care is vital for ensuring that elderly people live fulfilling, healthy lives with dignity and respect. Aligned with our purpose to improve people’s lives, in conjunction with Pulse Staffing, one of the 26 businesses under the Acacium Group umbrella, have partnered to support the delivery of the 2024 PALM Aged Care Expansion Program.

The Pacific Australia Labour Mobility (PALM) scheme is a key initiative by the Australian government aimed at addressing Australian labour shortages while also supporting economic development in the Pacific Island region and Timor-Leste.

The scheme enables workers from Pacific Island countries and Timor-Leste to take up jobs in Australia. This initiative helps Australian businesses to meet their labour needs and provides economic benefits to the workers and their home countries through remittances and skills development.

Objectives

  • Economic development: By providing employment opportunities, the PALM scheme
    supports the economic development of Pacific Island countries and Timor-Leste.
  • Labor shortage solutions: The scheme addresses labour shortages
    in aged care across Australia.
  • Skills and experience: Workers gain valuable skills and experience which they can
    utilize upon their return to their home countries.

Supporting aged care providers

Employers who utilize the PALM scheme experience significant cost savings that increase
with the number of employees and the duration of their employment. A dedicated PALM
workforce is more cost-effective than hiring onshore agency workers or maintaining a
permanent workforce, eliminating expenses typically associated with contract nurses,
such as travel, accommodation, and allowances.

This financial support alleviates the strain of filling last-minute shifts with agency workers,
ensuring a more stable and reliable staffing solution. Above all, the scheme enhances
the quality of care for the elderly by providing a consistent and reliable service,
allowing employers to maintain higher standards of care and better support for their elderly residents.

How the PALM scheme works

Having been carefully selected and recruited by Pulse Staffing, candidates participate in an 18-week full-time study program at Alphacrucis University College, followed by four weeks of on-the-job training in Australia to complete a Certificate III in Individual Support (Ageing).

The entire training and recruitment process, including visa costs, international and domestic travel, are fully funded. Employees also receive access to pastoral care, a pre-departure briefing, and comprehensive support throughout their training and employment journey.

Key features

  • Support for workers: The scheme ensures that workers are provided with fair wages, proper working conditions, and adequate support while in Australia.
  • Employer requirements: As approved employers, Pulse and Sanctuary are obligated to ensure a safe and fair working environment for all workers.
  • Community impact: The remittances sent back home by the workers play a significant role in supporting their families and communities.

Find out how the PALM scheme can benefit your organisation

Our journey so far

2024 was an exciting year for Pulse Staffing Australia and Sanctuary as we recruited and trained a cohort of 40 amazing individuals, ready to embark on their 4 year transition to Australia in 2025. The team have undertaken a Certificate III in Individual Support (Ageing) through our Registered Training Partner Alphacrucis University College, and are ready to put their skills and knowledge to use delivering quality aged care services in aged care homes in rural and remote areas of Australia.

We've witnessed our wonderful participants complete their 18 week training course and undergo practical assessments in Hart Nursing Home and Fathers Law Home in Suva, Fiji. They graduated in a ceremony in November 2024, and it's been such an honour to be a part of this life changing journey.

In March 2025, our Class of 2024 arrived in Australia and have begun their aged care work in Regis Aged Care in Mildura, VIC and Port Macquarie, NSW. We are so proud of our team and cannot wait to see them progress in their careers and flourish both inside and outside of the workplace.

You can view photos from the recruitment process, training and education classes, graduation and journey to Australia below.

“This is a segment of an aged care expansion initiative, which was initiated following the positive outcomes of a pilot program. The Australian government has committed to increasing the number of funded aged care training positions for PALM participants. The Aged Care Expansion (ACE) program aims to aid both large and small aged care providers in securing qualified, long-term care workers from the Pacific and Timor-Leste regions. Candidate selection involves a rigorous recruitment process in collaboration with DEWR. As an approved employer, we closely collaborate with DEWR and the Labour Sending Unit in-country to complete recruitment applications, facilitate worker mobilization, and support their settlement and employment in Australia. As employers, we prioritize the well-being of these workers and ensure their successful integration into and contribution to the Australian aged care sector.”

Nitesh Nepal, PALM Operations Manager

Interested in joining the PALM Scheme?

Our team have recruited 2024's cohort, and will be initiating the recruitment process again in the second half of 2025.
More information on our cohort for 2025 are to come, so stay tuned!

Aged care blog
How our remote area nurses help aged care providers thrive in hard-to-staff regions

Regional and remote aged care homes are facing significant staffing shortages. The Nursing Supply and Demand 2023-2035 report predicts that this will increasingly impact service delivery across these areas over the next 12 years as unmet demand continues to rise.  The sustainability of the aged care workforce depends on providers implementing long-term strategies that attract…

What is the Serious Incident Response Scheme (SIRS)?

The Serious Incident Response Scheme (SIRS) is a government initiative and subsequent reporting system implemented to reduce abuse and neglect of older people receiving aged care services. SIRS is a mandatory requirement for approved aged care providers, including residential aged care homes and home care services (encompassing Home Care Packages, the Commonwealth Home Support Programme…

A guide to the Aged Care Funding Instrument (ACFI) and AN-ACC

First published: Demember 2024 For those receiving aged care services in residential aged care homes, the Aged Care Funding Instrument (ACFI) was used by the Australian Government to allocate subsidy amounts of residential aged care providers. Payments were based on the ongoing needs of residents and included a variety of factors such as activities of…

Establishing and maintaining work role boundaries in aged care

First published: November 2024 Working in the aged care industry gives you opportunity to develop close relationships with the residents in your care. The superheroes that are healthcare professionals understand their patients and residents on a deeper level, especially in aged care as nurses can be interacting with the same residents for years. Work role…

The resilience of the aged care industry

First published: October 2023 How to overcome aged care hidden hurdles “The staff were the most vital asset in this situation, the power of the team really shone through during this time” Being part of the world of aged care usually means your general workday is fast-paced and constantly changing, but we often know what…

What is duty of care in aged care?

First published: November 2024 Duty of care in aged care is the legal and moral obligation and responsibility an aged care worker has, to ensure the physical and emotional safety of residents in their care. Alongside being legally and ethically sound, this encompasses providing a high-quality level of care that meets the clients needs, keeping…

Palliative approach in aged care

First published: August 2025 The spectrum of palliative care covers more than just end-of-life care. A palliative approach to aged care encompasses methods to improve the quality of life for individuals with life-limiting illnesses, to ensure they are as comfortable as possible. Types of palliative care In residential aged care, palliative care is delivered with…

On the road to remote care: my journey as a travel nurse in Western Australia

First published: February 2025 Travel nurses experience the unique thrill of packing their bags and spontaneously setting off on a new adventure. When the destination is Western Australia—home to stunning coastlines, vast outback, and a diverse healthcare landscape—the experience becomes something truly unforgettable. At Sanctuary, our contract team specialise in the placement of experienced and…

Migration stories: From the Philippines to Australia

First published: February 2024 What moving overseas to Australia as a registered nurse looks like Australia is a very multicultural country and its nurses are from a range of different backgrounds. It is estimated that 40% of Australia’s registered nurses and aged carers were born overseas, with this number forecasted to grow in the coming…

An interview with our nursing team

First written: August 2024 The second in our ‘Meet the team’ series, we spoke to Rhys, one of our wonderful Sydney based AINs. He has been part of the Sanctuary team for the past three years, working on a casual basis in homes across Western and Northern Sydney, NSW. He has worked in a variety…